Practice: Communicating bad news
Practice writing a bad-news letter based on the following situation:
Your manager was invited to be the keynote speaker at a luncheon held by a local community organization. Your manager had accepted the invitation, but now will not be able to attend due to an emergency requiring out-of-country travel. The community organization luncheon is scheduled to be held in two weeks.
Write to the president of the community organization to deliver this bad news. Use your imagination to provide the details.
We have not provided a sample response; there are many possibilities. Once you have written your letter, review it and be sure you have included: