Reflection: Drafting

Here is an example of an initiative letter, with our comments on some of the major components.

Reflection

Review one or more of the pieces of correspondence you have written at work recently with the guidelines below in mind. What characteristics does your example have? Was there any component missing?

• The relevance to the reader is clear.
• It is as brief as possible.
• It includes all essential information.
• It concludes by asking for action, or informing the reader of action the writer will take.
• The closing builds goodwill.

© WHO 2011