Writing Effectively at The World Health Organization

Responding and initiating

In general terms, correspondence can be sorted into two types of purpose: responsive, and initiative. One of your first planning tasks is to determine whether your purpose is to respond to a piece of correspndence you have received, or to initiate something new. This is true of all correspondence, no matter whether you are writing an e-mail, a memo or a letter.

Practice: Initiative or responsive

Read through these brief scenarios and decide whether the correspondence described is responsive or initiative.

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