Learning outcomes
By the end of this module, you will be able to:
- address readers’ needs, writer's purpose, and the main message in planning, drafting, and revising correspondence, records, and summaries;
- identify different types of correspondence and plan according to these types;
- revise documents to improve structure, mechanics, and style;
- plan and draft "bad news" correspondence;
- prepare accurate minutes;
- apply strategies for writing effective summaries.
