Support and Contacts

Although the course materials are designed to enable you to work alone, sometimes you will need help. A support system has been developed to assist you and your fellow World Bank course participants with any difficulties that you may experience.

Course Content

If your problem concerns understanding the course learning materials, how to proceed in the course, or about the assignment requirements, you should contact your tutor by Moodle e-mail. Your tutor is there to help you find your way through the learning materials and will understand how you are feeling. Please do not hesitate to ask questions, even if you think the question is too simple to ask.

Your tutor will contact you early in the course. Please reply promptly by Moodle e-mail so that he or she knows you are in contact.

If your tutor contacted you before you received this CD-ROM, now is a good time to let your tutor know that you have received your course materials and are ready to start the course.

Occasionally, you will see an e-mail link for your tutor like the one above. You will notice that there is no e-mail address provided. That is because there are different tutors for this course. However, the link will automatically open to the Moodle website in your internet browser. You will log into Moodle and email your tutor from there.

Course Administration

You may experience administrative problems that require attention, such as changes in your work schedule or inability to access course materials. For assistance, contact the Commonwealth of Learning "Learner Support" listed in Contacts in Moodle email. For technical problems, we strongly recommend that you contact your local technical support.