Acknowledgments

Commonwealth of Learning

The Commonwealth of Learning (COL) is the only international intergovernmental agency that focuses exclusively on using technology to expand the scope and scale of human learning. It operates on the premise that knowledge is the key to individual freedom and to cultural, social, and economic development.

COL helps governments to develop policies that make innovation sustainable and to build systems or applications that expand learning.

It works in partnership with other multilateral and national development agencies working on the Millennium Development Goals. These include the Canadian International Development Agency (CIDA), the UK’s Department for International Development (DFID), New Zealand’s Agency for International Development (NZAID), the Food and Agriculture Organization (FAO), the World Health Organization (WHO), the United Nations Educational, Scientific and Cultural Organization (UNESCO), the United Nations High Commissioner for Refugees (UNHCR), the Joint United Nations Programme on HIV/AIDS (UNAIDS), the International Labour Organization (ILO), the New Partnership for African Development (NEPAD), the regional development banks, and the World Bank.

The Chairman of the Board of Governors is His Excellency, the Honourable Burchell Whiteman, O.J. Jamaican High Commissioner to the United Kingdom, and COL’s President and Chief Executive Officer is Professor Asha Kanwar. The project manager for Report Writing is Ms. Angela Kwan, COL Learning Manager, International Organizations.

www.col.org/colelio

Acknowledgment

This course was produced in close conjunction with former and current trainers at the World Bank’s Communication Skills Program: Barbara Thomas, Brenda Barbour, Diane Ullius, Meredith Griggs, Susan O’Shaughnessy, Sylvia Van Ziegert, and Vicki Burton.

COL thanks them for the opportunity to work with such a dedicated team of professionals.

©The World Bank – 2007, 2009, 2012

COL Course Development Team

Project Manager
Course Writers
Instructional Designers
Educational Technologist
Course Editor
Critical Reader
Proofreader

Angela Kwan
Dave Smulders, Deirdre Maultsaid
Mary Wilson, Dave Smulders
Bob Byrne
Glenn Millar
Bobbie Ogletree
Susan Reaney

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Commonwealth of Learning
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Vancouver, British Columbia  V6E 2E9
CANADA

Telephone: +1 604 775 8200
Fax:  +1 604 775 8210
E-mail:  info@col.org
Web:  www.col.org/colelio