Support and Contacts

Although the course materials are designed to enable you to work alone, sometimes you will need help. A support system has been developed to assist you and your fellow World Bank Group course participants with any difficulties that you may experience.

Course Content

If your problem concerns understanding the course learning materials, how to proceed, or the assignment requirements, you should contact your tutor by e-mail. Your tutor is there to help you find your way through the learning materials and will understand how you are feeling. Please do not hesitate to ask questions, even if you think the question is too simple to ask.

Your tutor will contact you early in the course. Please reply promptly by e-mail so that he or she knows you are in contact.

Course Administration and Technical Problems

You may experience administrative problems that require attention, such as changes in your work schedule or inability to access course materials. For assistance, contact the Commonwealth of Learning "Learner Support" at learnersupport1@col.org. For technical problems, we strongly recommend that you contact your local IT support.