Acknowledgments

Commonwealth of Learning

The Commonwealth of Learning (COL) is the only international intergovernmental organisation solely focused on using technology to expand the scope and scale of human learning. It operates on the premise that knowledge is the key to individual freedom and to cultural, social, and economic development.

COL helps governments to develop policies that make innovation sustainable and to build systems or applications that expand learning.

It works in partnership with other multilateral and national development agencies working on the Sustainable Development Goals. These include the Canadian International Development Agency (CIDA), the UK’s Department for International Development (DFID), New Zealand’s Agency for International Development (NZAID), the Food and Agriculture Organization (FAO), the World Health Organization (WHO), the United Nations Educational, Scientific and Cultural Organization (UNESCO), the United Nations High Commissioner for Refugees (UNHCR), the Joint United Nations Programme on HIV/AIDS (UNAIDS), the International Labour Organization (ILO), the New Partnership for African Development (NEPAD), the regional development banks, and the World Bank Group.

The Chair of the Board of Governors is Dr. Linda Sissons, CNZM, and COL’s President and Chief Executive Officer is Professor Asha Kanwar. The project manager for Writing E-mails and Letters is Ms. Shari Virjee-Tanada, COL eLearning for International Organisations.

www.col.org

World Bank Group Trainers

This course was produced in close consultation with former and current trainers in the World Bank Group’s Communications Skills Program: Barbara Thomas, Brenda Barbour, Diane Ullius, Meredith Griggs, Susan O’Shaughnessy, Sylvia Van Ziegert, and Patricia Beckmann.

COL thanks them for the opportunity to work with such a dedicated team of professionals.

©The World Bank Group – 2007, 2009, 2013, 2014, 2019

COL Course Development Team

Project Manager
Course Writers
Instructional Designers
Educational Technologists
Course Editor
Course Technician
Critical Reader
Proofreader
Course Revision Team

Angela Kwan, Shari Virjee-Tanada
Dave Smulders, Wendy Plain
Mary Wilson, Dave Smulders
Bob Byrne
Glenn Millar
Nicole Yip
Bobbie Ogletree
Susan Reaney
Patricia Furdek, Theresa Kennedy, Pamela Rubidge

Published by

Commonwealth of Learning
4710 Kingsway, Suite 2500
Burnaby, British Columbia  V5H 4M2
CANADA

Telephone: +1 604 775 8200
Fax:  +1 604 775 8210
E-mail:  info@col.org
Web:  http://www.col.org