Part 2 of the Course

Congratulations on completing the course! Now, how are you going to reinforce your new skills? Here are some actions you can take.

• Review your goals and create a plan. Review your goals for this course. What are you able to do now that you could not do before taking the course? What are you able to do better now? Which of your goals need further reinforcement? To take note of these areas, fill out the Personal Action Plan worksheet on the next screen.
• Sign up for tutorials. In the future, when you need support on a specific writing project, sign up for a follow-up tutorial. Here are the details:
• Tutorials are conducted by the staff of the World Bank Group's Communications Skills Program for those who have successfully completed this course.
• To arrange for a tutorial, contact Tatiana Klitsenko (tklitsenko@worldbankgroup.org) at least one week in advance. Please note that these tutorials are fee-based and charged to your department.
• Tutorials are available throughout your career at the Bank Group. As a graduate of Writing E-mails and Letters, you are eligible for three fee-based tutorials, which ordinarily should be spaced at least six months apart.
• Use our resources. On the Intranet, visit http://commskills for tips and resources on writing at the Bank Group. Select Resources, and you will find a variety of internal and external links. There are also additional resources for writing from the Communication & Business Skills program.